Why I Hate Microsoft


In summary: customer service is reprehensible.

The more detailed version:

Got the Microsoft Band last Christmas.  With the extended warranty.  I wore it daily, tracked my sleep, my steps, my exercise.  In August it starts getting fussy off the charger.  So I initiate service proceedings, namely a few online chats, troubleshooting, etc.  No real help with the suggestions, no promised follow up.  Meanwhile, the gift giver (a total Microsoft Junkie), is advising me how to go about the return.  She knows how to because her Band had to be returned twice.  Quality problems?

Anyway, after a few weeks of back and forth and wasted hours, I finally get a return authorization.  I send the defective Band back, and after a few more weeks hear nothing.  After more wasted hours and no resolution, I do a few tweets trying to catch someone’s attention.  Nothing.  Then I get a brown box with my original Band in it saying service has been denied due to extreme damage.  As you can see from these pictures, there’s no damage, let alone extreme damage.

I’m at a loss.  Can’t get answers. No the Facebook message route and after some persistence get an email contact.  Who asks for pictures, which I send.  Then radio silence.  I follow up a few more times then get told the case was on hold because I wasn’t responding.  We get back on track, kind of.  I’m heated because I’ve been months without a working Band, it was an expensive gift, came with the extended warranty (which was ignored).  So I ask for. Band 2.  I think given that two Bands were initially purchased, that there were three product failures, and I had spent hours over several months trying to get what was rightfully mine (extended warranty honored) it was a legit request.

After much back and forth I finally get a replacement Band, but not a Band 2.  Better than nothing.  Only it’s the wrong size and this is useless to me.  I tried to follow up and was told my case was being closed.  No one can or will help me.  So that’s why I hate Microsoft.  Overpriced products that are still Beta products.  No support.  No response.  Nothing.

And while it was happening, well, my sister got her iPhone 6 with a dead screen replaced, no questions asked.  Here I am, in Microsoft customer service hell.

If anyone from Micrsofot wants to make this right, you can find me here.  Comment away.

And for what it’s worth, we now own a Band 2, a Lumia, and two Surface Pros.  We deserve better.





Today’s headline haiku:

Paris massacre.

Ethnic cleansing coffee cups.

“Media”; amok.

So that’s that.
Ok…soooo…this weekend has been an overwhelming experience dealing with a f-cked up world and the associated reactionary and under-informed opinions both on and offline. I’ve seen a lot of misguided response, a lot of meeting hatred with hatred, plenty of rush to judgment, and a general lack of willingness and interest to consider alternative views. In any case, we’ve got 11 days until Thanksgiving. So I encourage everyone to take a step back, to take an extra breath, and to think about something good in your own life, something that makes you happy…then hold on to it, at least for a little while.  

This picture illustrates one thing about my world that’s pretty great, and it fills me with hope and optimism for the future. Thanks to my 17 y.o. nephew for the gift of an amazing outlook, and go Pats. #letlovewin


Service. Selflessness. Sacrifice.


I’ve been AWOL.  I know.  After I went to San Francisco (great trip, if you ever go, try the happy hour at the The Tipsy Pig), I went back to the West Coast, to Palo Alto…then to Tampa…where I managed to find time to squeeze in a training plan-mandated 10-mile run…home for 36 hours which gave me enough time to do laundry and visit my nephew in the hospital (blood infection of unknown origin that thank God wasn’t MRSA; he’s ok now) before hoping a flight to Indianapolis.  Since I’ve been back I’ve been catching up on work and life and while I was away I was just keeping my head above water.  Oh, and I ran my fifth half marathon, setting a personal worst, but at a time that was in my “acceptable” range.  2:09:50; anything 2:20 or up woukd have been considered a failure.

Sounds like a bunch of b.s. excuses to me.  Maybe, maybe not.  Who cares?  So this post is long overdue and probably will be pretty random.  I don’t know.  I’m in bed drinking coffee…listening to the rain…happy for the day off…wondering whether my sister will respond to my “Go out for breakfast?  My treat?” text…I don’t know what I’ll say, exactly…

You probably know I try to be mindful, but yesterday I started a special program at the office, Mindfulness at Work.  So in addition to logging a redemptive quality to each and every day, I’ll now be practicing mindfulness actively, per the office program.   So anyway, despite the awareness of the importance of mindfulness, there are a lot of scattered thoughts I need to lasso in here.  Apropos of something (because is anything ever apropos of nothing?):

  • I’m afraid that–if the Today Show teasers are any indication–this upcoming reunion of the cast of Willy Wonka will give me more nightmares than seeing the Oompah Loompahs did was I was a kid. 
  • Life is too short, bad things happen to good people, and deep faith goes a long way.  So do compassion and empathy.
  • It’s possible to find a job that you love.  Don’t settle.  Every day I work with committed, dedicated, passionate, caring people.  In seven months my life has been wildly enriched by the people I’ve met in my new job.  Even when I don’t know what time zone I’m in, I know I’m surrounded by good.
  • There’s a Mexican proverb that goes like this: “They tried to bury us. They didn’t know we were seeds.”  Remember that when things get cold and dark and you’re feeling tamped down.
  • Mainstream media is a perfect reflection of all that is wrong with society.  We seem to have lost a sense of focus and commitment and value.  The Starbucks Cup contrv easy kind of sums it all up.
  • The presidential race is a disaster.  It doesn’t matter what side of the aisle you’re on, the house is burning and you’re desperate to get out safely.

And on this Veterans Day I’ll end by givng a personal thank you to all Veterans–for the service, selflessness, and sacrifice that supports my freedom, the freedom to be and do the things that allow me to be mindful and centered and happy.  Mindfully exercise the freedoms they give you today and every day.  Don’t take this or any of the gifts you’re given for granted; I suspect you’ll find that it makes you a little happier.